WinTRADE

Full range of outsourcing services for various business spheres. Organization of business processes and productivity increase. Assistance in business development and cost optimization.

WinCALL

Call Center services. Outsourcing telephone sales and customer service calls for a variety of business spheres anywhere in the world

WinSTALL

High quality and timely servicing and installation of any complexity and urgency.

WinRENT

Full range of janitorial service and maintenance of office and industrial buildings, optimization of costs associated with the administrative and business activities.

WinIT

High quality and cost effective IT outsourcing services, IT effectiveness upgrade and costs optimization. 

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Thoughts after Lviv Outsourcing Forum VІI

Thoughts after Lviv Outsourcing Forum VІI
Thoughts after Lviv Outsourcing Forum VІI
06/04/2015
28 March 2015 took place Lviv Outsourcing Forum - an interesting event of Ukraine’s outsourcing industry. WinTRADE decided to participate, to confirm or deny conclusions about the development of Ukraine’s ITO industry.
In the real world, the ITO and BPO (business process outsourcing) industries are very close to each other and sometimes intersect, but develop themselves in their own and unique way. At the same time, Ukraine’s BPO industry is less developed than that of ITO. We tried to figure out, when Ukraine’s BPO industry can become bigger.

Last year’s conference Lviv IT Arena, which was properly organized by Lviv IT BPO Cluster, proved the prominent role of Lviv city (or the city management team) in development of local IT industry to the level of nation-wide industry player and the “center of power”.

Сonclusions and assumptions:
  • Quantitative growth of Ukraine’s IT industry will last for some limited period of time, but will be based on the regional players: teams from oblast and rayon centers, or exterritorial teams;
  • Further growth is not possible without the system of education and training of employees for the industry. There are already some initiatives, but it seems like nobody has now the optimal variant: neither companies which provide training to new specialists for themselves, nor those cooperating with universities. Practically everybody is aware of destructive nature of “HR managers’ war” for the limited resource;
Three trends flying in the air: 
  • “Productization” - efforts of the service companies to create their own product and move to the correspondent monetization system;
  • “Simplification” - an alternative to 5 years spent for higher education in the form of courses, which allow to start working in the company after much shorter period of training;
  • “A wind from the ocean” - efforts to use the situation on the labor market, namely existence of skilled human resources, which cannot become programmers, in service projects.
As a summary, I would rather put the following: Lviv Outsourcing Forum have visited small and medium companies, and about a dozen of companies of various sizes have opened representative offices or moved to Lviv. I will be interested to put a “control mark” on the next Lviv IT Arena conference.

Members of Forum Call Center 2012 in Poland. WinTRADE representatives: Dmytro...
Members of Forum Call Center 2012 in Poland. WinTRADE representatives: Dmytro Lytvyn and Kostiantyn Yakovchuk-Besarab
Wedding Wear Show at the Ethnic Clothing Festival "Ludyne-2012" sponsored by...
Wedding Wear Show at the Ethnic Clothing Festival "Ludyne-2012" sponsored by WinTrade Company
Total turnover share of market leaders in Ukrainian projects
Total turnover share of market leaders in Ukrainian projects
WinTRADE futsal team Captain Dmytro Lytvyn with "Prestige Cup" of 15th...
WinTRADE futsal team Captain Dmytro Lytvyn with "Prestige Cup" of 15th "Business League"
Dmytro Lytvyn in Silicon Valley
Dmytro Lytvyn in Silicon Valley
Futsal team "WinTRADE" at "Business League 2012-2013"
Futsal team "WinTRADE" at "Business League 2012-2013"
WinTRADE representatives at iForum 2013: (from left to right) Viktor...
WinTRADE representatives at iForum 2013: (from left to right) Viktor Dementiivskyi, Alina Kompanets, Yulia, Kostiantyn Iakovchuk-Besarab, Yulia Guzdup, Dana, Dmytro Lytvyn, Andrey Dayen
Members of the "Outsourcing: Effective Dialogue" workshop, organized by...
Members of the "Outsourcing: Effective Dialogue" workshop, organized by business newspaper "Capital" within the "Personal capitalization" project
WinTRADE representatives at Outsourcing Forum 2013 Kostyantyn Yakovchuk-Besarab...
WinTRADE representatives at Outsourcing Forum 2013 Kostyantyn Yakovchuk-Besarab and Alina Kompanets
WinTRADE representatives at Forum Call Center 2013 in Poland Tetiana Barakh...
WinTRADE representatives at Forum Call Center 2013 in Poland Tetiana Barakh and Kostiantyn Yakovchuk-Besarab
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WinTRADE BPO Company

WinTRADE BPO is the first Ukrainian BPO company which provides business-process outsourcing services. WinTRADE BPO key business lines are call-centre outsourcing, service and installation activities, outsourcing administrative services and IT outsourcing services.
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Contact Information
17a Dniprovska Naberezhna Str.
Kyiv, 02081, UA,
Phone numbers
+380 (50) 382-30-01,
+380 (67) 224-48-86,
E-mail: win_info@wintrade.ua
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