*These services are
available only on the territory of
Ukraine
Installation and servicing
WinSTALL technical specialists at any convenient for customers time will perform the following activities: TV and Internet installation and servicing support, installation and tuning of personal computers, software installation, wired and wireless multimedia networks construction and servicing, wiring and all types of cable routing repair.
Quality of the works performed by WinSTALL and team responsiveness allow to reduce customer churn, reduce the number of help desk calls and have an impact on increasing the number of loyal customers.
Delivery, replacement and collection of equipment
WinSTALL technical specialists provide customers with telecommunications equipment needed for services functioning, deliver it and perform its activation and customization. In case of malfunction of the equipment our specialists will replace it and demonstrate service capability of a new device and process necessary documents as well.
If the contract with the customer is terminated our experts will contact the client, take the equipment at the convenient time and deliver the collected equipment to our partners’ warehouse including the processing of the necessary documents.
Partners’ products and services promotion and brand building
WinSTALL sales managers continually increase partners’ revenue through promotion and selling various goods and services by means of telemarketing and door-to-door. We deliver information about the customer's brand to potential clients and generate additional sales.
WinSTALL acts as external, additional sales and promotion department.
Personnel outstaffing
A range of outstaffing services includes: employee selection and hiring, staff reserve formation depending on the project and fast substitution if necessary. We can provide withdrawal of personnel from partner's staff and enrolling them into WinSTALL staff with the same duties and subordination.
WinSTALL
WinSTALL is your external resource to provide complex of works related to activation, customization and maintenance of telecommunication services, household and technical devices, wired and wireless multimedia, as well as cable networks. Such cooperation is the most beneficial for e-stores and telecommunications industry.
WinSTALL is an effective solution to enhance business competitiveness, which helps reduce operational costs and improve EBITDA, increase brand awareness, increase sales, reduce the number of applications to service centers and increase the number of satisfied customers.
WinSTALL is a team of professionals, who work effectively to solve business problems, having long-term experience in organizing and managing the technical and sales staff through outsourcing.
- Regional offices with their own material and technical facilities in all regions of Ukraine
- A team of experienced managers who are ready to build on demand or improve business processes in sales, installation and servicing.
- Hundreds of experts and technical service support, providing high-quality installation and maintenance services.
- Hundreds of sales representatives offering daily sales and providing information about your products / brand to potential customers.
- Powerful call-center working if necessary 365/24/7.
- Staff providing services in software development and maintenance of information systems.
- Well-run system of selection, testing and adaptation of employees, allowing quickly hire and prepare staff to handle projects of any complexity.
- Private training center and staff of certified trainers, continuously working to improve the skills of the personnel.
- Reduce operating costs and improve EBITDA.
- Increase revenue by providing customers with guaranteed high-quality installation and service work of any complexity at a convenient time for customer anywhere in the country.
- Reduce the number of customers who reject the goods / services because of poor service.
- Reduce logistics costs, eliminate the problems with the return of the equipment to the warehouse.
- Get additional sales of goods and services, expand the customer base.
- Increase brand awareness, intensify promotion of products / services in order to increase sales.
- Increase the number of loyal customers who are ready to continue using partner's goods / services and recommend them to their friends.
- Reduce the number of applications to Service Desk and improve service satisfaction index.
- Effectively manage labor costs maintaining high staff competence.
- Transfer expenses for installation works to expenses for outsourcing services with their capitalization.
WinSTALL services*
WinSTALL resources and capabilities
Advantages of cooperation with WinSTALL
Cooperation with WinSTALL gives an opportunity to get some additional competitive advantages:
You can download materials on WinSTALL services
We suggest you to get familiar with other WinTRADE business lines, which provide janitorial service and maintenance - WinRENT, IT outsourcing services - WinIT, and call-center outsourcing - WinCALL
23/11/2015
18/11/2015
28/10/2015
WinTRADE representatives at Outsourcing Forum 2013 Kostyantyn Yakovchuk-Besarab...
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