- 280 FTEs of Contact Center
- More than 400 employees with specialized knowledge in sales and customer care
- Team of experienced trainers who are constantly analyzing the work of staff and taking care of the growth of their professional competence.
- Representative offices in all regions of Ukraine.
- Call Response Rate —95%
- Service level 20 sec —80%
- Customer satisfaction —90%
- First Call Resolution —75%
- Conversion Rate of passive sales —80%
- Conversion Rate of active sales —2%
- Result Calls —60%
- Up-sales Conversion —20%
- Reactivation —20%
- Reduce operating costs and improve EBITDA.
- Effectively manage the costs for human resources, while maintaining highly qualified personnel.
- Implement projects of any complexity and scale in a short time.
- Reduce time and cost for non-core activities, which will allow focusing on the core business and increasing its efficiency.
- Provide servicing of any number of subscribers 24/7/365 subject to your quality standards.
- Increase the number of loyal customers who are ready to cooperate further by increasing their satisfaction with the service.
- Manage the quality of the goods / services by obtaining reliable information about the wishes of the customers.
- Promote your brand, products and services every day.
- Increase sales.
Experienced, specially trained experts will provide the entire range of information and consulting support to your customers: inform, advise, offer the optimum solution. WinCALL has excellent expertise of customers’ issues resolution with "one call" that promotes loyalty to the company.
WinCALL provides effective support for short-term projects, programs, promotions, new products. Our resources allow organizing the execution of urgent projects of any complexity for any quantity of numbers and for any period.
Qualified WinCALL technicians and engineers remotely by phone instruct users and solve their problems with one call. If necessary, we can provide a service visit.
Conducting of researches
WinCALL resources allow promptly organize and conduct complex targeted calls i.e. surveys, questionnaires, customer loyalty evaluation, and we provide "secret shopper" service as well.
Relevant information is the basis of any successful business. Call center operators WinCALL process the information , and will update it will make the necessary changes. The updated information is sent to customers within a specified time, or it is automatically updated in the database.Service may be provided as a one-time, and on an ongoing basis.
WinCALL range of services includes provision of telephone sales on incoming and outcoming calls, cross-selling, as well as by selling door-to-door. We process warm leads, as well as generate new ones on our own. Direct sales service allows you to reduce the costs on advertising and sales- managers staff maintenance. On Your request we can provide after-sales support of customers.
WinCALL has the necessary resources for the effective persuasion of your clients-debtors to fulfill their obligations. On an individual approach and using only legal methods, we help our customers to get the debts back.
The service includes the selection and hiring of personnel, staff reserve formation and fast substitution if necessary. We can also enroll your employees into WinCALL staff, guaranteeing the performance of the same functions and preservation of subordination. Workplaces can be arranged both on your locations and at our sites.
Our resources and capabilities
WinCALL contact center performance indicators
Advantages of cooperation with WinCALL
Cooperation with the contact center WinCALL allows you without additional effort and investment:
You can download materials on WinCALL services.
We suggest you to get familiar with other WinTRADE business lines, which provide servicing and installation services - WinSTALL, janitorial service and maintenance - WinRENT, and IT outsourcing services - WinIT