WinTRADE

Full range of outsourcing services for various business spheres. Organization of business processes and productivity increase. Assistance in business development and cost optimization.

WinCALL

Call Center services. Outsourcing telephone sales and customer service calls for a variety of business spheres anywhere in the world

WinSTALL

High quality and timely servicing and installation of any complexity and urgency.

WinRENT

Full range of janitorial service and maintenance of office and industrial buildings, optimization of costs associated with the administrative and business activities.

WinIT

High quality and cost effective IT outsourcing services, IT effectiveness upgrade and costs optimization. 

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WinCALL

WinCALL is one of the key business lines of WinTRADE BPO company, which provides a full scale of business process outsourcing (BPO) services for Ukrainian and foreign customers from various business areas.

WinCALL is your external result-oriented sales and customer service department. We can help reduce operating costs, improve your company performance, help increase sales, provide information and consulting support to Your clients.

WinCALL is an efficient team of top Ukrainian experts of sales and customer services in B2B and B2C segments that works efficiently on your business tasks anywhere in the world.

WinCALL is an effective solution to enhance the competitiveness of the business without additional efforts and investments. The services we offer will allow you to improve EBITDA, reduce expenditure, capitalize operating costs and ensure the maintenance of Your staff.



    Services




    Customer support

    Experienced, specially trained experts will provide the entire range of information and consulting support to your customers: inform, advise, offer the optimum solution. WinCALL has excellent expertise of customers’ issues resolution with "one call" that promotes loyalty to the company.

    Information support
    WinCALL provides effective support for short-term projects, programs, promotions, new products. Our resources allow organizing the execution of urgent projects of any complexity for any quantity of numbers and for any period.

    Technical support
    Qualified WinCALL technicians and engineers remotely by phone instruct users and solve their problems with one call. If necessary, we can provide a service visit.

    Conducting of researches
    WinCALL resources allow promptly organize and conduct complex targeted calls i.e. surveys, questionnaires, customer loyalty evaluation, and we provide "secret shopper" service as well.

    Data updating
    Relevant information is the basis of any successful business. Call center operators WinCALL process the information , and will update it will make the necessary changes. The updated information is sent to customers within a specified time, or it is automatically updated in the database.Service may be provided as a one-time, and on an ongoing basis.

    Direct sales
    WinCALL range of services includes provision of telephone sales on incoming and outcoming calls, cross-selling, as well as by selling door-to-door. We process warm leads, as well as generate new ones on our own. Direct sales service allows you to reduce the costs on advertising and sales- managers staff maintenance. On Your request we can provide after-sales support of customers.

    Soft-collection
    WinCALL has the necessary resources for the effective persuasion of your clients-debtors to fulfill their obligations. On an individual approach and using only legal methods, we help our customers to get the debts back.

    Outstaffing
    The service includes the selection and hiring of personnel, staff reserve formation and fast substitution if necessary. We can also enroll your employees into WinCALL staff, guaranteeing the performance of the same functions and preservation of subordination. Workplaces can be arranged both on your locations and at our sites.

    Our resources and capabilities

    • 280 FTEs of Contact Center
    • More than 400 employees with specialized knowledge in sales and customer care
    • Team of experienced trainers who are constantly analyzing the work of staff and taking care of the growth of their professional competence.
    • Representative offices in all regions of Ukraine.

    WinCALL contact center performance indicators

    • Call Response Rate —95%
    • Service level 20 sec —80%
    • Customer satisfaction —90%
    • First Call Resolution —75%
    • Conversion Rate of passive sales —80%
    • Conversion Rate of active sales —2%
    • Result Calls —60%
    • Up-sales Conversion —20%
    • Reactivation —20%

    Advantages of cooperation with WinCALL

    Cooperation with the contact center WinCALL allows you without additional effort and investment:

    • Reduce operating costs and improve EBITDA.
    • Effectively manage the costs for human resources, while maintaining highly qualified personnel.
    • Implement projects of any complexity and scale in a short time.
    • Reduce time and cost for non-core activities, which will allow focusing on the core business and increasing its efficiency.
    • Provide servicing of any number of subscribers 24/7/365 subject to your quality standards.
    • Increase the number of loyal customers who are ready to cooperate further by increasing their satisfaction with the service.
    • Manage the quality of the goods / services by obtaining reliable information about the wishes of the customers.
    • Promote your brand, products and services every day.
    • Increase sales.


    You can download materials on WinCALL services.

    We suggest you to get familiar with other WinTRADE business lines, which provide servicing and installation services - WinSTALL, janitorial service and maintenance - WinRENT, and IT outsourcing services - WinIT






Dmytro Lytvyn in Silicon Valley
Dmytro Lytvyn in Silicon Valley
Members of the "Outsourcing: Effective Dialogue" workshop, organized by...
Members of the "Outsourcing: Effective Dialogue" workshop, organized by business newspaper "Capital" within the "Personal capitalization" project
Futsal team "WinTRADE" at "Business League 2012-2013"
Futsal team "WinTRADE" at "Business League 2012-2013"
WinTRADE futsal team Captain Dmytro Lytvyn with "Prestige Cup" of 15th...
WinTRADE futsal team Captain Dmytro Lytvyn with "Prestige Cup" of 15th "Business League"
Total turnover share of market leaders in Ukrainian projects
Total turnover share of market leaders in Ukrainian projects
Members of Forum Call Center 2012 in Poland. WinTRADE representatives: Dmytro...
Members of Forum Call Center 2012 in Poland. WinTRADE representatives: Dmytro Lytvyn and Kostiantyn Yakovchuk-Besarab
Wedding Wear Show at the Ethnic Clothing Festival "Ludyne-2012" sponsored by...
Wedding Wear Show at the Ethnic Clothing Festival "Ludyne-2012" sponsored by WinTrade Company
WinTRADE representatives at Outsourcing Forum 2013 Kostyantyn Yakovchuk-Besarab...
WinTRADE representatives at Outsourcing Forum 2013 Kostyantyn Yakovchuk-Besarab and Alina Kompanets
WinTRADE representatives at Forum Call Center 2013 in Poland Tetiana Barakh...
WinTRADE representatives at Forum Call Center 2013 in Poland Tetiana Barakh and Kostiantyn Yakovchuk-Besarab
WinTRADE representatives at iForum 2013: (from left to right) Viktor...
WinTRADE representatives at iForum 2013: (from left to right) Viktor Dementiivskyi, Alina Kompanets, Yulia, Kostiantyn Iakovchuk-Besarab, Yulia Guzdup, Dana, Dmytro Lytvyn, Andrey Dayen
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WinTRADE BPO Company

WinTRADE BPO is the first Ukrainian BPO company which provides business-process outsourcing services. WinTRADE BPO key business lines are call-centre outsourcing, service and installation activities, outsourcing administrative services and IT outsourcing services.
Company web site:

Contact Information
17a Dniprovska Naberezhna Str.
Kyiv, 02081, UA,
Phone number: +380 (44) 224-52-25,
E-mail: info@wintrade.com.ua
© WinTRADE 2013
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