The growth of demand for outsourcing call-center services in Ukraine brought an urgent need to obtain more information about their capabilities and principles of organization. How to choose the best call-center is a question that many companies are looking for answers now.

Outsourcing call-center WinCALL (one of the business lines of WinTRADE, the first BPO company in Ukraine) announces the start of the educational program "Call-center - how it works." Open days and presentations that will be held by WinCALL employees during the program will help to answer many questions about the call-center organization.

The first meeting of this program was held with the supervisor of the contact center operators and a group of operators from Amway Ukraine.
Viktor Dementiivskyi, WinTRADE Head of sales, during the meeting talked about the features of outsourcing call-centers handling various projects, demonstrated the operator workstations, shared information about the knowledge and skills which operator of outsourcing call-center should have and also he talked about the difference in approach to the organization of work in outsourcing and in-house call-centers.

During the meeting a lot of attention was paid to the quality of customer service, control of operators, working conditions, as well as performance indicators discussed.

"As an outsourcing company, we have a proven practice solutions for a variety of business types and tasks of any complexity, so we can suggest partners the most effective strategy for them, to assist in starting or operating large-scale projects. In our work we use unique tools that allow WinCALL become the fastest growing player in the outsourcing call centers. Our team is ready to share the accumulated experience and help our partners to develop the business, "- says Viktor.

WinTRADE plans to conduct such meetings and presentations in the future on a regular basis.