WinTRADE

Full range of outsourcing services for various business spheres. Organization of business processes and productivity increase. Assistance in business development and cost optimization.

WinCALL

Call Center services. Outsourcing telephone sales and customer service calls for a variety of business spheres anywhere in the world

WinSTALL

High quality and timely servicing and installation of any complexity and urgency.

WinRENT

Full range of janitorial service and maintenance of office and industrial buildings, optimization of costs associated with the administrative and business activities.

WinIT

High quality and cost effective IT outsourcing services, IT effectiveness upgrade and costs optimization. 

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The quality of telephone customer service is growing

Comparison of 2012-2013 research results
Comparison of 2012-2013 research results
19/11/2013
Ukrainian Direct Marketing Association released the results of the research on the quality of contact centers service of leading telecommunication companies in Ukraine.

Comparison of the research results in 2012-2013 showed that over the past year the level of telephone service in the telecommunications sector has grown considerably.

If in 2012 it was 75% on average, in 2013 it already became 87%. In other words, the increase in the service level is 12%.

MTS Company remains the constant leader during the recent years. The researchers were surprised by Volia Company having demonstrated the improvement in performance by 27%. The telephone service level in Life Company has increased by 31%.

"Telecom companies more and more frequently transfer the function of communication services to outsourcing call-centers. The quality of such call-center services and their professionalism, no doubt, affect the quality of telecom operators customer service in general. Therefore it is very important to entrust only professionals with the transfer of the business processes. An example of a professional outsourcing call-center that is controlling and complying with the standards of quality, can be WinCALL (WinTRADE BPO business line), which has great experience in serving the telecom operators,"- comments Alina Kompanets, CCO of WinTRADE BPO.

The study was conducted by the «mystery calling».

WinTRADE representatives at Outsourcing Forum 2013 Kostyantyn Yakovchuk-Besarab...
WinTRADE representatives at Outsourcing Forum 2013 Kostyantyn Yakovchuk-Besarab and Alina Kompanets
Members of Forum Call Center 2012 in Poland. WinTRADE representatives: Dmytro...
Members of Forum Call Center 2012 in Poland. WinTRADE representatives: Dmytro Lytvyn and Kostiantyn Yakovchuk-Besarab
WinTRADE futsal team Captain Dmytro Lytvyn with "Prestige Cup" of 15th...
WinTRADE futsal team Captain Dmytro Lytvyn with "Prestige Cup" of 15th "Business League"
WinTRADE representatives at iForum 2013: (from left to right) Viktor...
WinTRADE representatives at iForum 2013: (from left to right) Viktor Dementiivskyi, Alina Kompanets, Yulia, Kostiantyn Iakovchuk-Besarab, Yulia Guzdup, Dana, Dmytro Lytvyn, Andrey Dayen
Members of the "Outsourcing: Effective Dialogue" workshop, organized by...
Members of the "Outsourcing: Effective Dialogue" workshop, organized by business newspaper "Capital" within the "Personal capitalization" project
Futsal team "WinTRADE" at "Business League 2012-2013"
Futsal team "WinTRADE" at "Business League 2012-2013"
Total turnover share of market leaders in Ukrainian projects
Total turnover share of market leaders in Ukrainian projects
WinTRADE representatives at Forum Call Center 2013 in Poland Tetiana Barakh...
WinTRADE representatives at Forum Call Center 2013 in Poland Tetiana Barakh and Kostiantyn Yakovchuk-Besarab
Wedding Wear Show at the Ethnic Clothing Festival "Ludyne-2012" sponsored by...
Wedding Wear Show at the Ethnic Clothing Festival "Ludyne-2012" sponsored by WinTrade Company
Dmytro Lytvyn in Silicon Valley
Dmytro Lytvyn in Silicon Valley
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WinTRADE BPO Company

WinTRADE BPO is the first Ukrainian BPO company which provides business-process outsourcing services. WinTRADE BPO key business lines are call-centre outsourcing, service and installation activities, outsourcing administrative services and IT outsourcing services.
Company web site:

Contact Information
17a Dniprovska Naberezhna Str.
Kyiv, 02081, UA,
Phone numbers
+380 (50) 382-30-01,
+380 (67) 224-48-86,
E-mail: win_info@wintrade.ua
© WinTRADE 2013
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