Victor will tell how to organize the working process of the call center in online shop, how to make it an effective sales tool, he will also share his experience, in which case you should open your own contact center, and when it is profitable to transfer this function to outsourcing.
The following important aspects will be carefully examined during the conference:
- Functions of properly organized call-center at online shop.
- Technology of personnel selection, proper organization of its training and follow-up support.
- Technological aspects of the organization of the contact center, starting from telephone lines to software for managing sales, workplace organization.
- Technology of Quality Management in order to achieve the best results.
- Methodology for assessing call-center profitability. Cost management.
"Our company is one of the most powerful experts in the provision of contact center services. After all, we are approached not only with simple projects, but also complex and difficult ones which can not be managed by other market operators. Since our company provides business process outsourcing in several directions: call-center outsourcing and IT, installation and service work, facility-management, we are able to offer customers complete solutions. Our team is ready to share its expertise, because the more companies will properly use business technologies, including technology and organization of call-centers, the better for the market as a whole,"— says Victor Dementiivsky.
The conference, organized by Shkola.co and Business People, will be held on August 9.
WinTRADE BPO invites you to take part in it.
More details can be found on the event website.
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