In the real world, the ITO and BPO (business process outsourcing) industries are very close to each other and sometimes intersect, but develop themselves in their own and unique way. At the same time, Ukraine’s BPO industry is less developed than that of ITO. We tried to figure out, when Ukraine’s BPO industry can become bigger.
Last year’s conference Lviv IT Arena, which was properly organized by Lviv IT BPO Cluster, proved the prominent role of Lviv city (or the city management team) in development of local IT industry to the level of nation-wide industry player and the “center of power”.
Сonclusions and assumptions:
- Quantitative growth of Ukraine’s IT industry will last for some limited period of time, but will be based on the regional players: teams from oblast and rayon centers, or exterritorial teams;
- Further growth is not possible without the system of education and training of employees for the industry. There are already some initiatives, but it seems like nobody has now the optimal variant: neither companies which provide training to new specialists for themselves, nor those cooperating with universities. Practically everybody is aware of destructive nature of “HR managers’ war” for the limited resource;
- “Productization” - efforts of the service companies to create their own product and move to the correspondent monetization system;
- “Simplification” - an alternative to 5 years spent for higher education in the form of courses, which allow to start working in the company after much shorter period of training;
- “A wind from the ocean” - efforts to use the situation on the labor market, namely existence of skilled human resources, which cannot become programmers, in service projects.
As a summary, I would rather put the following: Lviv Outsourcing Forum have visited small and medium companies, and about a dozen of companies of various sizes have opened representative offices or moved to Lviv. I will be interested to put a “control mark” on the next Lviv IT Arena conference.
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